Improving the quality of service in the hotel service

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Doklady Bashkirskogo Universiteta. 2020. Volume 5. No. 2. pp. 92-95.

Authors

Khamadeeva Z. A.*
Bashkir State University
32 Zaki Validi Street, 450076 Ufa, Republic of Bashkortostan, Russia
Ibragimova Z. F.
Bashkir State University
32 Zaki Validi Street, 450076 Ufa, Republic of Bashkortostan, Russia

Abstract

The article raises the question of a number of problems and shortcomings that can be found in hotel enterprises in Ufa. The condition of the hotel and the range of services provided are evaluated. To create the most complete picture of staying at this hotel, the level of service and comfort, we reviewed and analyzed the reviews on the reservation website, such as Booking.com. As a result of the study, some problems and shortcomings in the provided service of the hotel were identified.

Keywords

  • tourism and hospitality industry
  • hotel
  • hotel enterprise
  • hotel services
  • problems
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